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            Contact Us

            On the phone. Online. In branch. When you need us, we’re here to help. The way we see it, it’s just good banking. For general questions please call us at 1-800-922-9999.

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            Contact Information for Business Banking

            Business Banking
            1-800-4BUSINESS (1-800-428-7463)
            Monday-Friday, 7:00 a.m.-7:00 p.m. EST
            Saturday, 8:00 a.m.-5:00 p.m. EST

            Business PhoneBank
            1-800-862-6200

            Questions about Business Online Banking
            1-877-229-6428

            Contact Information for Certificates of Deposit (CDs)

            Questions about your CD
            1-800-922-9999
            24 hours a day, 7 days a week

            CD product information
            1-800-600-0008

            Open a new CD
            1-877-360-2472

            Contact Information for Checking Accounts

            Questions about your checking account
            1-800-922-9999
            24 hours a day, 7 days a week.

            Checking product information
            1-800-600-0008

            Open a new checking account
            1-877-360-2472

            Debit card issues
            1-877-242-7837
            24 hours a day, 7 days a week

            Overdraft Protection
            1-800-922-9999
            24 hours a day, 7 days a week

            Order checks
            1-866-322-1350

            Contact Information for Credit Cards

            Apply for a credit card
            1-888-333-5145

            Contact Information for Home Equity

            Talk to home equity advisors
            1-800-340-5626

            Overdraft Line of Credit program
            1-800-922-9999
            24 hours a day, 7 days a week

            Contact Information for Investing and Retirement

            General Investing Inquiries
            1-800-242-2224

            SpeciFi® Inquiries
            1-855-635-6663

            Contact Information for IRA Savings and IRA CDs

            For questions about a Citizens Bank IRA, please call Citizens Bank Retirement Services at 1-800-948-7200.

            To open an IRA account, please stop by your nearest Citizens Bank Branch.

            Contact Information for Money Markets

            Questions about your money market
            1-800-922-9999
            24 hours a day, 7 days a week

            Money market product information
            1-800-600-0008

            Open a new money market
            1-877-360-2472

            Contact Information for Mortgages

            Questions about your existing mortgage account
            1-800-234-6002

            Refinance or apply for a new mortgage
            1-888-514-2300

            Find a home loan originator near you

            Contact Information for Online & Mobile Banking

            Questions about personal Online Banking
            1-800-656-6561

            Questions about Mobile Banking
            1-877-670-4100

            Questions about Business Online Banking
            1-877-229-6428

            Online Banking outage information
            1-800-922-9999
            24 hours a day, 7 days a week

            Pay My Loan

            Whether you have a car, boat, recreational vehicle, home equity loan, or home equity line of credit from Citizens Bank, you can easily set up make a payment on Pay My Loan.

            Pay My Loan Now

            Contact Information for Savings Accounts

            Questions about your savings account
            1-800-922-9999
            24 hours a day, 7 days a week

            Savings product information
            1-800-600-0008

            Open a new savings account
            1-877-360-2472

            Overdraft from savings program
            1-800-922-9999
            24 hours a day, 7 days a week

            Contact Information for Security, Privacy, and Fraud Prevention

            Report account fraud
            1-800-922-9999
            24 hours a day, 7 days a week

            Fraud prevention information
            1-877-229-6430

            Contact Information for Students

            Student Borrowing
            1-888-411-0266

            Banking For Students
            1-800-600-0008

            Contact Information for Wealth Management

            Questions about your wealth management accounts
            1-800-242-2224

            To schedule a complimentary financial review with a Financial Advisor from Citizens Investment Services please call the number listed above.

            Even if you have a relationship with another investment firm, we can offer you an objective second look at your investment portfolio to help ensure you are on target to achieving your long-term financial goals.

            Wire Transfer Information

            For Wire Transfers related inquiries please visit or contact your local branch.

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